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New exchanges and returns

Do you have one or more items you don't want to keep? 

You have the right to return the goods within 30 days of receipt of your order without giving reasons.
Please note that we do not receive confirmation of receipt. You will only receive an email from us once the return has been processed.
Currently, we require a processing time of 7-10 business days for returns.

How to send a return :
Your order must be accompanied by a delivery note. This is where you can register your return. Please note that this is not a return label.

If no delivery note was included with your order, please write the following information on a piece of paper and attach it to your return:
- Name
- Order number (FR....)
- Reason for return, whether a replacement, exchange or refund is desired

Send the return to :
PURELEI GmbH
Dudenstrasse 37-43
68167 Mannheim

Please note that we do not yet bear the return costs for the time being and that your package must be sufficiently stamped.
We also advise you to keep the postal receipt of your return, in order to have a proof if we do not receive your package.

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